Privacy

What is collected

A display name, an email if you add one, a password hash, and, if you use Google or Facebook, the subject id from that provider. You confirm you are 18 or over and that you understand the information is general.

Notes, comments, follows, blocks, reports, and private messages you send. A report stores a short excerpt. Profiles do not ask for a phone number, a street address, or an exact location.

If you list a licence number, that number is stored and shown as listed by you. If the operator records a register check, the date of that check is stored.

You can ask an instant question without an account. That question and the answer are kept for 90 days for safety review, then deleted. They are not linked to a person, even if you later create an account, so they cannot be deleted from an account page. Creating an account is needed when you want a person to help, or to message, follow, post, or attach a document.

Questions you send for an instant answer, and the answers, are stored for safety review. They are sent to Groq, Inc. in the United States to generate an answer. Groq states it does not train on those questions, and zero data retention is enabled on the request. Yorozuya stores the question and the answer for 90 days, then deletes them. If you were signed in, you can delete that history from the account page.

Documents you attach, such as a statement, are stored on the private data disk. They are not published at a public address. You can open them, a person who picks up the linked help request can open them, and the site owner can open them for moderation. Text read from a PDF may be sent to Groq with card numbers, account numbers, and similar details removed. Images are stored but not read. Files are deleted after 90 days, or 30 days after the request is closed, whichever comes first. You can delete a file yourself.

Why

To run the accounts, show notes to signed-in members, deliver private messages to the two people in a thread, and let the operator handle reports, suspensions and password-reset links. The service is not used to sell data or to build a marketing list.

Where it is kept

The app is hosted on Railway. The database file sits on a disk volume attached to that host. Railway’s infrastructure is outside Australia, so personal information is stored overseas. Access is limited to the running app and to the operator’s hosting account. Backups made from the owner desk stay on that same volume unless the operator downloads a copy.

How long

Account data stays while the account is open. If you delete the account, the profile, notes, comments, message text, and documents the app can delete are removed. The display name stays reserved so nobody can reuse it. Reports you filed remain so the operator can still see what was reported. Instant-answer questions and answers are deleted after 90 days, or sooner if you delete that history. Documents follow the same 90-day limit, or 30 days after a closed request. Server logs and a downloaded backup may keep a copy until that backup is deleted. Password-reset links expire after 30 minutes and only a hash is stored.

Deletion and access

Sign in and use Delete account, or follow the data deletion page. To ask for a copy or a correction, contact Lang Liu through a channel you already use with him. There is no public email address on this page.

Complaints

Tell Lang Liu first. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.